Frequently Asked Questions (FAQs)

Welcome to our FAQ section. Here you'll find answers to the most common questions related to your order, shipping, returns, cancellations, payments, and more. Click on a question below to reveal the answer.

We specialize in premium kitchenware including cooking tools, drinkware, dinnerware, and kitchen storage items.

Yes, we ship to most pin codes across India using reliable courier partners.

Delivery typically takes 3–7 business days depending on your location.

A tracking link will be sent via email once your order has been dispatched.

We offer free shipping on all prepaid orders above a certain order value. Charges apply for COD or remote areas.

Yes, COD is available for most locations across India.

Orders can be cancelled within 4–6 hours of purchase by emailing us at rasoielegance@gmail.com.

We begin processing orders quickly to ensure fast delivery. After dispatch, changes or cancellations are no longer possible.

You can return unused, original-condition products within 7 days of delivery. Return shipping is the customer’s responsibility.

Yes, exchanges are possible for damaged or defective items. Please contact us within 48 hours of delivery.

Email us at rasoielegance@gmail.com within 48 hours with photos of the damage. We'll arrange a replacement or refund as appropriate.

Address changes are only possible within the first 4 hours. Please contact us immediately if you need to update it.

Currently, we only deliver within India. International shipping is not available.

All items are securely packed with protective materials to prevent breakage or damage during shipping.

Gift wrapping is not available at the moment but may be introduced soon.

Many of our products are dishwasher safe. Please refer to each product page for specific care instructions.

Yes, we welcome bulk or corporate inquiries. Please email us with your requirements at rasoielegance@gmail.com.

We accept credit/debit cards, UPI, Net Banking, and Cash on Delivery.

We are proudly based in India and deliver to customers across the country.

You can reach our support team at rasoielegance@gmail.com. We respond within 24 hours.

If your question isn’t listed above, feel free to contact us at rasoielegance@gmail.com. We usually respond within 24 hours.